Shipping and Delivery Process

How does AORA estimate my shipping fees?
We understand that unknown shipping fees can cause a lot of discomfort in deciding whether you want to purchase a product, and thus we decided to change thi...
Mon, 11 Feb, 2019 at 1:43 PM
How long will my package take to reach me?
Economy – 13 to 19 working days from making the purchase on AORA   The number of days for shipping include the time taken for the merchant to send t...
Thu, 14 Nov, 2019 at 10:58 AM
How do I track my packages?
You will be able to track your packages in your account under the “Live Orders” tab.
Wed, 5 Sep, 2018 at 4:05 PM
Is there repacking services?
The repacking service is free of charge and will be automatically provided by our logistic partner (SingPost) to help customers reduce overall weight of the...
Wed, 5 Sep, 2018 at 4:04 PM
Can I opt out of repacking and/or get my packages sent individually instead?
Unfortunately, it is not possible to opt out of the repacking service. If you wish to be sent individual packages by your respective merchants, we suggest p...
Thu, 10 Jan, 2019 at 3:36 PM
Can I change my shipping address after I have submitted my order?
For all changes, please connect with our customer service team here and we will do our best to accommodate your requests. Please note that additional charge...
Thu, 10 Jan, 2019 at 4:04 PM
Do you provide holding or a storage period at your overseas warehouse for consolidation?
AORA does not currently offer this service. Once all products in a single AORA order have arrived, all the products will be repacked and shipped out immedia...
Thu, 10 Jan, 2019 at 4:06 PM
Where can I find the tracking number for my orders?
The tracking Number can be found in your "Orders / Account Page." However, in certain cases, the merchant may use a logistic provider. This means ...
Thu, 10 Jan, 2019 at 4:09 PM
What if the merchant delivers the wrong or a damaged product?
Please contact us here and we will look into the matter for you. 
Thu, 10 Jan, 2019 at 3:26 PM
Why haven't I received my package?
We sincerely apologise for the delay in receiving your package. Please connect with our customer service team here for a follow-up on the issue. We will get...
Thu, 1 Aug, 2019 at 2:56 PM