We understand that unknown shipping fees can cause a lot of discomfort in deciding whether you want to purchase a product, and thus we decided to change this by offering a one-time all-inclusive shipping fee from the merchant all the way to your doorstep. To do so, we pass each product URL through a proprietary product weight database of over 7+ million products (and counting!) to estimate the shipping weight and dimensions of the product.
When the product reaches the warehouse and we find that the weight and dimensions that we estimated is higher than the actual weight and dimensions, we will then proceed to give you a refund on the additional shipping fees incurred with the estimated difference only if the difference is above 500g. If the actual product weighs heavier than the estimation, we will absorb the difference in shipping fees incurred.
For example, Alan purchases a 3-speed blender:
- AORA passes the product URL through our weight database, and provides a weight estimation based on the keywords and other metrics